HELLO HOME TOWNSVILLE

Privacy Policy

Last updated: February 2026

Hello Home Townsville (“we”, “us”, “our”) is committed to protecting the privacy of your personal and sensitive information. This Privacy Policy explains what information we collect, why we collect it, how we use and disclose it, and your rights in relation to that information.

1. What Personal Information We Collect

We may collect personal information that you provide directly when you:

  • Contact us by phone, email or through our contact form

  • Use our website

  • Book our services

This may include (but is not limited to):

  • Name, contact details (email, phone, address)

  • Rental history and preferences

  • Inspection and property details

  • Documents you provide for applications (e.g. ID, references)

Sensitive information may only be collected with your consent where required for service delivery (e.g. relevant identification).

2. How We Use Your Personal Information

We collect and use your personal information to:

  • Provide and improve our services

  • Communicate with you about your inquiries and bookings

  • Prepare, submit and manage rental applications

  • Attend inspections and condition reports on your behalf

  • Administer our business operations, including records and billing

  • Comply with legal obligations

We may also use your information for direct marketing only with your consent.

3. Disclosure of Personal Information

We may disclose your information to:

  • Property managers or agents as part of delivering services

  • Legal or regulatory authorities if required by law

  • Third parties where you consent to share your information

We will not sell your personal information to unrelated third parties.

4. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, disclosure or modification. Electronic information is stored securely, including via encrypted servers.

5. Access and Correction

You can request access to personal information we hold about you, and ask for it to be corrected if inaccurate. Contact us at the details below.

6. Cookies and Website Use

We may use cookies and analytics tools to monitor website usage and improve user experience. You can manage cookie settings through your browser.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published here with an updated “Last updated” date.

8. Contact Us

If you have questions about this Policy or wish to contact us regarding privacy matters:

Email: info@hellohometownsville.com.au
Phone: 0494 535 612